Διαβάστε το παρακάτω:
Επιστολή που έστειλε Έλληνας, μετά απο πρόσφατο ταξίδι του με τη Lufthansa:
Subject: FW: Lufthansa Flight 3380 Frankfurt-Athens Dear sir / madam , I would like to share with you, what I met flying with your carrier on the way back to Creece. Starting from Malaysia Kuala Lumbur, I had to change flight in Frankfurt in order to come back in my country, after a bussiness trip I had last week. The flight was as always a nice experience, feeling all the time safe traveling with you. This is the reason, you are always my first choice. Last Tuesday, 18th of Nov at 09:00 o'clock, I took the flight LH 3380 to be back in my country. As we were flying above of Serbia, the pilot, as always, was given an announcement, describing the route, the temperature and the time of arrival in Greece. He said that " the route will be above of Serbia, pass through Macedonia towards to Greece". Hearing astonished his said, and took to me 3 minutes to realize how unacceptable and provocative was, I asked from your crew to explain me again the route... I heard the same thinks. One member of your crew when he realized that I was getting serious he said "ok, I will tell to the pilot your problem". He came back and he said to me that the pilot he recognized what he said and that he doesn't want to discuss about politics. As you can understand most of the travelers were Greeks and were upset about this unacceptable stance of your crew. If you don't want discuss about politics, don't open such issues. Do you know that Germany he recognized this new slavic country as FYROM ? Are you aware that your crew (of this flight) is unucceptable and unproffessional ? I really don't mind about different way of thinking, this is what Greece tought to the world. Democrasy. We are living with this ages and we are proud when hearing different opinions. This is real life. Everybody is free to express his feelings and his thoughts. But in professional life, there are limitations, restrictions and laws where we are moving in. Your pilot he was in a mission, working for you, to carry people, that paying a lot of money, to arrive safe and relaxed in their countries. I didn't pay my money, to make me nervous and upset and very dissapointed. ENOUGH. DON'T PLAY ANY MORE WITH OUR FEELINGS. Every joke has an end, but this joke still going on. I am demanding respect from you and from your employees. Almost more than ten years, my country and FYROM discussing to find a solution on this crusial issue. It is so sensitive for us that other country plays with our history. And as all of these happening, in an official carrier that earns milions every year from the Greeks, the pilot that the only relation has with history is just to know how the word is written, we are hearing that there is another Macedonia. ENOUGH. I really want to have your opinion and the company's stance in all of the above. And is not only me that expecting these answers. You frequent flyer 9922 2926 8874 075 Marios G........
Ακολουθεί η απάντηση της εταιρίας:
Αθήνα 21 Νοεμβρίου 2008
Αγαπητέ κύριε Γ........,
Ευχαριστούμε πολύ για την επιστολή σας από 20.11.2008 από την οποία με λύπη μας πληροφορηθήκαμε για το δυσάρεστο συμβάν της αναγγελίας του κυβερνήτη «the route will be above Serbia, pass through Macedonia towards to Greece». Ζητούμε ειλικρινά συγνώμη για το ατόπημα αυτό και σας ενημερώνουμε ότι στείλαμε ήδη ηλεκτρονική επιστολή σε όλα τα εμπλεκόμενα τμήματα στη Γερμανία προς ενημέρωση των πληρωμάτων σχετικά με τη σωστή ονομασία ΦΥΡΟΜ, επισυνάπτοντας και μία πρόσφατη συνέντευξη της κ. Ντόρας Μπακογιάννη στην γερμανική εφημερίδα Frankfurter Allgemeine από 18.01.2008.
Ελπίζουμε να θεωρήσετε το γεγονός αυτό ως μεμονωμένο και σύντομα να σας καλωσορίσουμε και πάλι σε μία από τις πτήσεις μας.
Με εκτίμηση
Lufthansa German Airlines
Kωνσταντίνος Τζεβελέκος Ελένη Κατσούδα
Service Team Manager Customer Relations Greece & Cyprus
Lufthansa German Airlines
Πηγή:greekalert
Δεν υπάρχουν σχόλια:
Δημοσίευση σχολίου